FAQ

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Overview
How can the 'Tapering' screen be exited? »
How can 'Winding' be cancelled/stopped after exiting the screen? »
Does the magnifying glass set come with the BERNINA 8 Series as a standard? »
Can stitch patterns that were rotated by degree be stored in Memory? »
Is it possible to store stitch patterns of the sewing machine in a folder system? »
Why does my new machine indicate a number of stitches already sewn? »
How many memory banks does the memory provide? »
Why don't all presser feet appear in the presser-feet display? »
Can I use BERNINA embroidery software version 4 on BERNINA 830? »
How do I get the best result when using different Presser feet? »
How do 'Reverse Sewing' and 'Backstepping' differ exactly? »

Can designs created in BERNINA embroidery software V6 be saved back to earlier ART file versions (e.g. V4 or V5)?

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How do I use 2 USB sticks on the machine? »
Can the slide-on table really be slid under the embroidery module arm? »
What is the meaning of loose loops when sewing? »
Is there an easy way to adjust the thread tension? »

Where can I find more questions and answers about the My Label software?

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How do I send an embroidery design from the computer to the BERNINA 830? »
What does the ArtLink 6 software do? Can embroidery designs be rescaled etc.? »
Can I update my machine firmware from at home? »
How do I adjust the bobbin tension for embroidery? »
Is it possible to free-motion stitch without the BERNINA Stitch Regulator? »
What is the difference between .art and .exp embroidery file formats, and what are the effects on the BERNINA 830? »

Which pc system requirements are necessary to run BERNINA embroidery software V6?

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Can the BERNINA Dual Feed 'Balance' setting be used for gathering? »
Can a mouse be used instead of a touch pen on the screen? »
When creating an embroidery design, a stitching-out time is given. But it changes after confirming/changing to embroidery. Why? What is the difference? »
Can several embroidery designs be saved at the same time in the machine? »
Does the BERNINA 830 provide a stitch designer as some other machines on the market do? »

What extras do I have to install to run my BERNINA My Label Software V1.0 (1.0.426) on Windows Vista™ / Windows® 7 operating system?

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Can emroidery designs be moved out of the hoop and get lost when programming using drag & drop? »
Why does the screen display differ from usual when selecting or stitching out a stitch pattern? »
What can be done, when thread remnants are observed by working in the "Sewing without thread" mode? »
Can the current Mega Hoop be used on the BERNINA 830? »

Where can I see which version of BERNINA My Label software is installed on my computer?

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Must the slide-on table be removed when attaching the embroidery module? »
How can embroidery designs of the BERNINA embroidery software V4 be sent to the BERNINA 830? »
Can 'Automatic Thread Cutter' be used together with a twin needle? »
Which embroidery file format can be read by BERNINA 830? »
Does the ART Design/ArtLink 6 software require a dongle? »

Will my BERNINA border calculator V1.6 run on a Windows® 7 operating system?

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How do I know how much thread is left on the bobbin? »
Which 'older' presser feet can be used on the BERNINA 8series? »
Must the machine be switched off for needle replacement? »
What does the red dot on the sticker in the bobbin door stand for? »
How often should the machine be serviced by a BERNINA Certified technichian? »
Is it necessary to use an empty BERNINA USB stick to update the BERNINA 8 Series? »

Where can I see which version of BERNINA CutWork software is installed on my computer?

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Is the walking foot the same for the BERNINA 8 Series as for the other BERNINA sewing machine models? »
Can BERNINA Dual Feed be used for binding a quilt? »
Which is the smallest needle size the automatic threader can deal with? »
What are 'Tassel' stitches? »
Which is the Jumbo Hoop in the software? Jumbo Hoop #26 or #43? Are there two Jumbo Hoops? »
What does it mean when the stitch length or -width of a stitch is displayed in pink? »
Is sewing in reverse possible with BERNINA Dual Feed?  »
How do I program 'Needle stop down' on the BERNINA 8series? »
What does the ART Design software do? Can embroidery designs be rescaled etc.? »
How is a hoop calibrated? »
Must the foot control be unplugged when working with the 'Start-/Stop' button and BERNINA Stitch Regulator (BSR)? »
What is the reason for the angled shape of one of the spool holders? »
Can I load a custom wallpaper? »
Must the thread loop that is produced on 'Automatic Threading' be pulled out through the needle? »
When does the hoop require calibration? »
How is the lubrication of the machine done? »
Does the Jumbo Hoop come with the BERNINA 830 as a standard accessory? »
Can I use the BERNINA 'D' presser feet without engaging BERNINA Dual Feed? »
Is there any possibility of changing the Welcome screen? »
Do I have to rename the My Designs folder after installing the ART Design/ArtLink 6 software?  »
Can alphabets be deleted? »
Is there any embroidery stabilizer to match the Jumbo Hoop? »
On which side of the thread tension disc must the upper thread be guided through, and is it relevant?  »
The BERNINA 820 has only one USB port. What is it for? »
How does the machine know when to cut a thread if the 'Automatic Thread Cutter' is activated in embroidery mode? »
Can the BERNINA Dual Feed be used for stitching sideways-motion stitch patterns? »
Can colour changes be reduced in 'Endless Embroidery'? »
Can embroidery designs be rescaled on the BERNINA 830? »
How do you clean the thread cutter? »
Which is the maximum embroidery design size that can be sent to the BERNINA 830? »
How can the position in an embroidery design be checked? There seems to be no 'CHECK' function? »
Is it ok to use the thread cutter of the bobbin area when using metallic threads? »
What is the purpose of Presser foot pressure? »
How can sewing stitch patterns be imported to embroidery mode? »
When should the screen be calibrated? »
What is to be done when the machine stops and the picture with the preload sensor appears on the screen? »
What is the meaning of loose loops when embroidering? »
How is a precise corner with securing stitches sewn? »
On starting BERNINA embroidery software V6 this error message appears: 'Unable to access HASP SRM Run-time Environment (H0033)'. What am I to do?  »

Will my BERNINA Embroidery Software V6 (Designer Plus and Editor Plus) run on Windows®7 operatig system?

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Which pc system requirements are necessary to run BERNINA embroidery software V5 on my computer?

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Can any USB stick be used on the BERNINA 8 Series? »

Will my BERNINA CutWork software run on a Windows® 7 operating system?

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When does the machine require lubrication? »
Will my BERNINA My Label Software V1.1 (1.0.470) run on  Windows® 7 operating system? »
Can BERNINA 830 read embroidery designs of an artista 730 USB stick? »
What can I do if skipped stitches occur? »
How do the BERNINA 830 and 820 differ? »
How do I bring up the bobbin thread? »
What maintenance is recommended for the BERNINA 8 Series? »
What is the white tape on the underside of the machine for? »
Any recommendations with respect to using metallic threads? »
Why are embroidery designs not visible after connecting a USB stick to the BERNINA 830? »
Can a USB hub be used? »
Is the ART Design software available without purchasing a BERNINA 830? »
Which Mega Hoop template is used on the BERNINA 830? »
Is calibration of the hoop necessary after resetting the machine with the 'reset' function? »
Which settings give the best result when putting a binding around a quilt? »
What is the meaning of "Switched off Upper thread indicator will remain switched off"? »

A compatibility message appears when installing BERNINA embroidery sofware V5 / V6 on a Windows Vista™ or Windows® 7 operating system:
 
This program is blocked due to compatibility issues
 
Progam: Microsoft ActiveSync
Publisher: Microsoft
Location: E:\activesnyc\German\setup.exe
 
 What do I have to do?

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Will BERNINA drop support for its softwares under Windows® 7 operating system?

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If I use Windows® 7 operating system, can I connect my sewing machine artista 730/200 via USB-cable? »

Can I update an earlier BERNINA embroidery software version to BERNINA embroidery software V6?

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Can I update my BERNINA embroidery software EditorLite V4 or EditorLite V5 to BERNINA embroidery software V6?

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Why can't embroidery designs be sent from my pc to the artista 165-185 embroidery system?   »
What's the best way to make myself familiar with the sewing machine? »
Can a CD drive be connected? »

Can I update my BERNINA embroidery software V3, V2 or V1 to BERNINA embroidery software V6?

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How is the machine updated? »
How can the countless embroidery designs in .art format be used on the BERNINA 830? »
If the customer already has a sewing cabinet with a large opening - is it stable enough for the BERNINA 8 Series? »

Where can I see which version of BERNINA embroidery software is installed on my computer?

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How do I access the bobbin door if the slide-on table and the embroidery module are attached? »
Is the ART Design/ArtLink 6 software required in addition to a current BERNINA embroidery software? »
Any recommendations with respect to using monofilament threads? »
What is the correct procedure when the thread breaks? »
How does 'Manual Threading' work? »
Is it possible to thread the hook with the slide-on table attached? »
What is the meaning of the error message "thread breakage"? »
How does 'Balance' of the BERNINA Dual Feed work? »
Are there plans to provide a separate adapter for the current multiple spool holder to be used on the BERNINA 8 Series, or must I buy a new one? »
When using a twin needle, must the two upper threads be in the thread guide of the needle clamp? »
How do I clean the slide-on table? »
Which settings give the best result when sewing with BSR (BERNINA Stitch Regulator)? »
What is the meaning of "Switched off sewing stitches at the beginning will remain switched off" in Sewing? »
Must the machine be switched off to attach the embroidery module? »
In which languages is the ArtLink 6 software available? »
Why does a message with respect to the presser feet #1C and #1D appear when I start to sew? »
What's the possible maximum speed when the Walking Foot #50 is attached? »
What is the basic setting of the presser-foot pressure? »
When is 'Manual Threading' used? »
Is the simulator available for the end customer? »

Does BERNINA Border Embroidery Calculator V1.5 run on Windows® 7 operating system?

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How can the 'Automatic Thread Cutter' be deactivated in Embroidery mode? »
What changes were made in Sewing with Update 30.16.20 in May 2010? »

Will my BERNINA Embroidery Software V5 (Designer Plus, Editor Plus and Editor Lite) run on Windows® 7 / Windows Vista™ SP2 (64-Bit) operating system?

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What can be done with the many embroidery cards one has accumulated over all the years? »
Can I use Patchwork foot #37, #57/57D on my 9-mm stitch-width machine? »
When new information with respect to the user manual is given online - how do I know what is new compared to the user manual that came with the machine? »
Will my BERNINA Embroidery Software V5 (Designer Plus, Editor Plus and Editor Lite) run on Windows® XP SP3 / Windows Vista™ SP2 (32-Bit) operating system? »
Does a short stitch length affect the stitching result when using BSR? »
What exactly is 'Virtual Positioning (Absolute Check) and how does it work? »
Is it possible to wind a bobbin while sewing or embroidering? »
What changes were made in Embroidery with Update 30.16.20 in May 2010? »

Will my BERNINA Art Design V1 run on Windows® 7 operating system?

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How can the lower-thread tension be adjusted to suit Bobbin-Play Sewing? »
Must the full threading process be restarted if the thread slipped out of the needle? »
What is the meaning of a "thread-spool and scissors" animation? »
How do I know what changes had been made after updating the machine's software? »
What is the meaning of a "thread-spool and question mark symbol"? »
How can the thread tension basic setting be changed? »
How do I know when to change the fabric thickness setting for embroidery? »
Can one of the two USB ports be used for updating? »
What is the difference between 'Adjustable Guides' (standard accessory with BERNINA 8series) and 'Right-Handed Seam Guide' (standard accessory with other BERNINA models)? »
What is the meaning of "Switched off sewing stitches at the beginning will remain switched off" in Embroidery? »
When using a twin needle, the thread tangles in the hook. What has gone wrong? »
How do I thread the upper thread? »
How do I proceed when I get a main motor lock message? »
When opening the ART Design/ArtLink 6 software, a page opens which looks like a web page. Is it necessary to be online all the time? »
How does 'Park Hoop/Embroidery Module' work? »
What is the purpose of the hole in the stitch plate?  »
Can 'Needle Stop Down' be programmed in such way that it remains set even after switching the machine off? »

Can embroidery-/CutWork designs be sent to EConPC/Aurora embroidery systems on a 7" screen?

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Can 'Automatic Thread Cutter' be used together with the button-sew-on foot #18? »
Can the BERNINA Stitch Regulator (BSR) foot of the artista 630/640 be used on a BERNINA 8series machine? »
Does the BERNINA 830 feature automatic presser-foot pressure? »
When do recommended embroidery speeds appear (tortoise/hare mode)?  »

Which screen resolution must be set for the EConPC program / Aurora embroidery system?

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Must the presser foot be raised when threading? »
In which languages is the ART Design software available? »
Do I have everything that is required to connect my BERNINA 830 to the BERNINA embroidery software Designer Plus V5? »
Why are the lenses on the 8 Series presser feet different than other coded presser feet? »
How does 'Manual Tapering' work? »
Is it possible to also embroider sideways and up/down in 'Endless embroidery'? »
Does it matter whether the first or second stitch pattern is moved on the screen using 'drag & drop'? »
How many stitch patterns can be stored in each of the 4 Personal Program memory banks? »
Is there a 'counting down' function of the clock? »